How we make your helicopter experience the best!
Updated: Nov 6, 2019
Phoenix Helicopters thrive on making sure each person's helicopter experience with us is fantastic. Great customer service is our priority and something we are proud of, and seeing lots of very happy faces after flights is the achievement we strive for.
We endeavour to make your experience special from the time you receive or purchase your experience. We offer gift boxes and vouchers for those who would like to add a little extra something, and are even happy to arrange sparkling wine on-board the aircraft on the day of the flight.
When you arrive for your flight you will be greeted by one of our friendly Phoenix Team. They are there to ensure your experience starts off smoothly and are able to answer any questions you may have before you fly.
On Special Event Days such as our Pleasure Flights we require the use of a Ground Crew Team. This team not only assists with the safety of all our passengers on and off flights, but are also our first responders to any situation as well as helping to create a friendly, enjoyable yet relaxed atmosphere before you take to the skies on your ultimate helicopter flight.
This is what Chris (one of our Crew Members) has to say about the role of Ground Crew, working for Phoenix Helicopters and what you can expect on the day….
“Hello and a warm welcome to Phoenix Helicopter Academy. My name is Chris, and I am privileged to be part of the ground crew at Phoenix Helicopters. My role is to maintain passenger safety and make sure the customer experiences the best possible service during their flight with us.
I began this journey in October 2017, after a trial flight in our awesome Guimbal Cabri G2 Helicopter with Toby, one of Phoenix’s chief instructors. It truly was a magical experience as I was carefully instructed in each control of the helicopter, whilst enjoying the spectacular sights at 2000ft - I became hooked!
During our lesson I enquired about potential opportunities within the company, and the rest is history!!
So far, I have worked at many offsite events such as Cowdray Park near Midhurst, Brecon Beacons in Wales and had many happy times at Goodwood, Blackbushe and Solent Airport, and I’m looking forward to many more to come too!!
The best part of working for Phoenix Helicopters is the fantastic team work, which has a major emphasis on passenger safety and maintaining the best service to our customers when they are in our care.
Before each flight we demonstrate a full safety brief with a fully illustrated safety board which shows all the key facts about the aircraft and what to expect during the experience. We then walk you to the loading point, and after receiving the Okay from the pilot we proceed to the aircraft. Headsets and seat belts are then adorned before the doors are closed before you set off for your flight. Our customers’ happy faces really make the role so worthwhile.
Working at Phoenix Helicopters has really opened up a world of new experiences to me and has given me a real confidence boost. It makes you realise anything is possible if you put your mind to it.”
…All our Crew are required to attend a Basic Training Day and also have separate Fire and First Aid Training.
We are very proud of how all our crew help to us to create unforgettable experiences for all our guests.
Thanks to Chris for explaining first hand what our brilliant Ground Crew do, and a big thank you to him and the rest of our team for all their hard work!
You can be sure that any experience you have with Phoenix Helicopters will be the best from start to finish.
We look forward to seeing you soon!